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Shipping Information

INTERNET PAYMENT
online payment
STANDARD
DELIVERY
Nationwide delivery
Shipping Information
Basic delivery servicedelivery timeOrder amountservice rate
home delivery serviceBangkok and surrounding areas1-3every peakcalculated by product weight
upcountry3-5every peakcalculated by product weight
note
CONDITIONS OF STANDARD DELIVERY
  1. Shipping time
              for Bangkok and surrounding areas It will take 1 - 3 business days for delivery. 
              for upcountry areas It will take 3-5 business days for delivery.
  2. delivery time Counted only on working days (Monday - Friday). In the case of orders made from 10:00 AM onwards, the process will begin the next day. Some items may have to wait for pre-order production. Delivery time exceeds stated. In case of ordering on Friday after 10:00 a.m., the company will deliver it by Monday due to the company's closure (Saturday - Sunday). 
  3. For some items that are large or heavy Extra shipping charges may apply as stated in the product description.
  4. Special Areas (Narathiwat, Yala and Pattani Provinces), Island Areas and Outlying Areas There will be approximately 2-3 days more delivery time than stated.
  5. ThaiKK Online reserves the right to change conditions without prior notice.
  6. Shipping times (+-) may be late or earlier than scheduled. Refer to the situation at the job site of that transport company.
Order Tracking Method

The customer will receive an email informing the parcel tracking code. There will be a link to click on. Shipping company's website to track status directly

Return Policy

 

The company has a return policy. in the case specified under the conditions below onlyThe customer will be responsible for all shipping costs if they wish to exchange-return the product. The company reserves the right to change the conditions. without prior notice  
 
***So before deciding to buy any kind of product. You should study the product thoroughly. or if not sure You can contact for more information with the company. and upon receipt of the product, you should check the condition as soon as you receive it. for your own benefit 

          Conditions for requesting a return  

  1. when the product reaches the customer Take a video clip from opening the product box. as evidence for replacement or return of goods if the product is damaged or has an error caused by the company 
  2. The customer must count the products. And notify the sales department immediately if there is a problem with the delivery of the product that is wrong from the order, such as the wrong model, wrong color, incomplete number or damaged products caused by the company, etc. 
  3. The company is happy to exchange / return the product within 14 days from the date of payment. until the return date and the product must be in perfect condition 100% 
  4. no exchange-return If the product has been used And customers want to change their minds, not because of a product problem. 
     
    Damage of products that are not in the conditions of exchange / return and refund 
  1. Products that are damaged, cracked, broken, dented, burned, chipped, bent, bent, cracked, pierced, scratched, which are not caused by an error caused by the Company. 
  2. Products with abnormal conditions that should not occur spontaneously or improper storage such as glue stains, oxide stains, water stains, animal droppings Other stains after using the product, etc. 
  3. Products damaged by accidents, natural disasters (lightning, floods, fires, earthquakes), from insects and animals.
  4. Clearance product group, special price 
  5. Product group made to order / special order, such as placing the customer's logo on the product, etc. 

          stepwhen requesting a refund/return 

  1. Report product problems and need to exchange or return products. with the sales department or the customer care department of the company Please contact us at +662 338 4900 or by email at e-commerce@thaikk.co.th or LINEOA : @ThaiKK or you can fill out a return request form via the website. (can be made into google form online) 
  2. wait for confirmation The staff will contact you back by phone. to confirm the need to exchange or return the product  
  3. please ship the goods with product box, all accessories received including free items according to promotions as well as receipts and tax invoices By specifying the front of the box or envelope page "Claim the product" with the name of the sales department you contacted back to Thai KK Industry Co., Ltd. 29/1 Moo 5 Soi Thammasiri, Debaratana Road, Bang Sao Thong Subdistrict, Bang Sao Thong District, Samut Prakan 10570  

          If you encounter problems, you can contact the sales department you contacted or LINE :@Thaikk from 08.00 - 17.00 (Monday - Friday). 
 
           Method of exchange/return 

  1.  The company will change the product to a new item in the same model only. In the event that the original product is out of stock, the company will refund you. or offer nearby products instead 
  2. The company will return the product by transferring the cost of the product together with the return shipping cost. to bank account with the same name as the purchaser only 
     
    Conditions for refund of goods and services 

The company reserves the right to consider returning the product by paying back the type of payment only when the company has received the product from the customer. This will process the return of the product by the following methods : 

  1. Pay back to the customer's bank account within 7-14 days after the company confirms the return. 
  2. Pay back the credit limit to the customer's credit card within 14 according to the customer's billing cycle. The day after the company confirms the return and will be effective in the next billing cycle of the credit card. 
  3. In the case of customers paying by debit card Customers will receive a refund within 30 business days. 

Copyright© 2022 ThaiKK Co., Ltd.
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